d0999's Privacy Policy

What Information We Collect

d0999 collects various types of information in order to provide its services. This information falls into two main categories: information you provide directly and information collected automatically.

1.1 Information You Provide

During account registration and management you provide the following information:

• Full name and date of birth (for age verification)
• Valid email address and contact details
• Residential address
• Payment information (bKash, Nagad, Rocket, Upay account numbers)
• Copies of government-issued documents required for identity verification
• Written messages and complaints submitted to customer support

1.2 Automatically Collected Information

When you use the d0999 platform, the following information may be collected automatically:

• IP address and device identifier information
• Browser type, version, and operating system details
• Logs of your browsing activity on our website
• Information collected through cookies and similar technologies
• Transaction history and gaming activity records
• Analytical data relating to session duration and usage patterns

Purpose of Information Use

d0999 uses collected information only for specific and legitimate purposes. We never use your information for irrelevant or unauthorised purposes.

2.1 Primary Purposes of Use

• Creating and managing your account and delivering services
• Processing deposit and withdrawal transactions (minimum deposit ৳300, withdrawal ৳500)
• Verifying your identity to confirm you are at least 21 years of age
• Maintaining account security and preventing fraudulent activity
• Ensuring compliance with our terms and conditions
• Providing 24/7 customer support

2.2 Secondary Purposes of Use

• Analysing platform performance to improve your experience
• Sending relevant promotions and offers based on your preferences (subject to your consent)
• Monitoring usage patterns to ensure responsible gaming
• Fulfilling legal and regulatory obligations
• Conducting technical research to improve service quality

Information Sharing and Third Parties

d0999 never sells your personal information or transfers it to advertisers. However, in certain circumstances information may be shared on a limited basis with third parties.

3.1 Authorised Third Parties

• Payment processors: Payment providers such as bKash, Nagad, Rocket, and Upay receive the information necessary to complete transactions.
• Identity verification services: Trusted third parties are used to complete the KYC (Know Your Customer) process.
• Technology service providers: Authorised technology partners for server management, cybersecurity, and analytics services.
• Law enforcement agencies: Information is provided in compliance with applicable law where a valid government or court order exists.

3.2 Third-Party Obligations

When sharing information with any third party, d0999 ensures that they will use the information only for the specified purpose and will maintain equivalent privacy and security standards. Third parties are not permitted to transfer your information to any other party.

Data Security Measures

d0999 follows industry-standard technical and administrative measures to protect your information.

4.1 Technical Security

• All data transmissions are secured through SSL (Secure Socket Layer) encryption
• Sensitive information is stored using AES-256 encryption
• Two-Factor Authentication is available
• Regular security audits and vulnerability assessments are conducted
• Firewalls and intrusion detection systems remain active at all times

4.2 Administrative Security

• Only authorised staff have access to your information, and only to the extent required to perform their duties
• All staff receive training on privacy and data protection
• A rapid-response Incident Response Plan is in place in the event of a data breach
• The effectiveness of security measures is monitored through regular internal audits

While d0999 strives to ensure the highest level of security, it is not possible to guarantee that any data transmission over the internet is 100% secure. We advise you to always keep your account password confidential and not to share it with others.

Cookies and Tracking Technologies

The d0999 website uses cookies and similar technologies to improve your experience.

5.1 Types of Cookies

• Essential cookies: Essential for the core operation of the website. These cannot be disabled.
• Functionality cookies: Help remember your preferences and settings, such as language selection.
• Analytics cookies: Used to analyse website usage patterns and improve services.
• Security cookies: Help detect and prevent fraudulent activity.

5.2 Cookie Controls

You can reject or delete non-essential cookies at any time by changing your browser settings. However, disabling certain cookies may mean that some features of the website do not work correctly.

Data Retention Period

d0999 retains your personal information only for as long as necessary.

• Active accounts: Necessary information will be retained for as long as your account remains active.
• After account closure: Certain information may be retained for a minimum of five (5) years to comply with legal and regulatory obligations.
• Transaction records: Records of financial transactions are retained for the period prescribed under applicable law.
• Customer support communications: Customer service communications are retained for a minimum of two (2) years.

Once the retention period has ended, d0999 securely deletes or anonymises your information so that you can no longer be identified.

Your Rights

As a d0999 user you have the following rights over your own personal information:

• Access: The right to know what information we hold about you.
• Correction: The right to request that incomplete or inaccurate information be corrected.
• Deletion request: The right to request deletion of your information in certain circumstances, subject to exceptions for legal obligations.
• Objection to processing: The right to object to your information being used for marketing purposes.
• Portability: The right to receive a structured copy of the data we hold about you.
• Withdrawal of consent: The right to withdraw consent at any time where information is being processed on the basis of consent.

To exercise any of your rights, contact our support team via 24/7 live chat or email. We will endeavour to respond to your request within 30 (thirty) business days.

Protection of Minors' Information

d0999 strictly provides services only to individuals aged 21 or older. We do not knowingly collect personal information from any person under the age of 21.

If, following age verification provided at registration, we discover that a user is under 21, we will immediately close that account and delete the associated information within the limits of our legal obligations.

If you believe we have inadvertently collected information from a minor, please contact us so that we can take prompt action.

Policy Changes and Updates

d0999 reserves the right to review and update this Privacy Policy from time to time. Changes may be made to this Policy due to service improvements, changes in technology, or legal obligations.

• For any significant changes we will send advance notice to your registered email address.
• The updated policy will take effect from the date it is published.
• Continued use of the platform after a change has been made will be considered acceptance of the updated policy.
• If you do not agree with the changes, you have the option to close your account.

The current version of the policy will always be available on this page, and the "Last Updated" date will be shown at the top of the page.

Contact Us

If you have any questions, comments, or complaints about this Privacy Policy, or if you wish to exercise your rights, please contact the d0999 privacy team: